OpenEdge Database Services
It can be a full-time job to maintain a powerful, advanced database that is critical to your business. Let the experts at Progress step in to help. With health checks, upgrade and migration planning, monitoring and support, our managed services for OpenEdge help you get the most out of your investment while freeing your team up for other important work.
Managed Database Administration (MDBA) Services
Customers of our Managed Database Administration (MDBA) Service rely on our experts like members of their own team. You can count on your consulting database administrator to treat your database as if it were their own. Our MDBA services include:
- Documenting the environment
- Providing stability and tuning recommendations
- Performing mini database health checks
- Setting customized threshold criteria for your business’s database management monitoring
If your database performance threatens to fall below the established criteria, we act 24/7 to identify and fix the problem. Progress MDBA is more than monitoring - it’s an added resource to your team.
| MDBA | MDBA Plus | |
|---|---|---|
| Onboarding and initial system review | ||
| 24/7 monitoring, alerting and support with SLA | ||
| Most experienced DBA team | ||
| Personal DBA | ||
| Monthly reports and proactive recommendations | ||
| Web-based monitoring dashboard | ||
| Technical advice | ||
| Discounted consulting hours | ||
| Monthly block of highly reduced consulting hours |
Database Consulting Services
Database consulting services offer multiple ways to improve your processes and procedures for better overall performance. We can help you install and configure OpenEdge products, including:
- Transparent Data Encryption (TDE)
- Change Data Capture (CDC)
- OpenEdge replication
We can also assist with any other OpenEdge database tasks.
Based on your current infrastructure, we analyze the performance of your OpenEdge deployment. The Professional Services team uses the results and their knowledge of best practices to recommend optimizations.
Database Health Check
Based on your current infrastructure, we analyze the performance of your OpenEdge deployment. The Professional Services team uses the results and their knowledge of best practices to recommend optimizations.
A Health Check Provides:
- An evaluation of how your OpenEdge systems are running
- A deep understanding of what may be impacting performance
- A prioritized list of high-impact recommendations for performance tuning
Service includes:
- A comprehensive OpenEdge environment report and a meeting to review
- A summary of current system resources and performance tuning parameters
- An assessment of the current Disaster Recovery plan and relevant recommendations for improvement
- Fine-tuned performance monitoring scripts to gather metrics on OS, Disk, Database, AppServer, Progress Webspeed, and Apache Tomcat
Typical Engagement – 2 to 3 Days
OpenEdge Database Healthcheck
With a database healthcheck, you'll not only realize improved performance, but you’ll have clear insight into how your OpenEdge systems are running today and have the information needed to prevent problems tomorrow. Healthcheck is a 16 to 24 hour consulting engagement that provides suggestions for best practices regarding maintenance and offers recommendations for performance tuning.
Platform Upgrade/Migration
Platform upgrades and migrations can take weeks to months, so it’s important to get the expert help you need for every step of the process. Our team is available to manage, plan and test your OpenEdge platform upgrades and migrations so you can seamlessly use your new system.
Service includes:
- A comprehensive OpenEdge environment review to assess the current platform
- Documentation of the platform upgrade or migration plan with a project timeline and estimated date of completion
- Execution of the platform upgrade or migration
- Implementation of a Disaster Recovery Plan for the upgraded platform
- A post' go-live' Database Health Check to ensure applications are running at peak performance and using the most update-to-date features
Typical Engagement – Varies
The Progress OpenEdge Application Evolution Methodology
Companies must adapt their technology to improve collaboration and connectivity and boost user adoption and brand loyalty. Meeting these goals requires an agile approach to application modernization. For users of Progress OpenEdge, the transition to the latest version can be aided by the Professional Services team.
OpenEdge Pro2 Managed Service
Data replication should be low maintenance and scalable, so you don’t experience any lags in data you rely on to run your business. Our experts offer a Managed OpenEdge Pro2 Service that provides reliable database replication management 24 hours a day, 7 days a week for accurate and available data.
Service includes:
- 24x7 OpenEdge Pro2 database and replication service monitoring
- 24x7 critical alert notification with guaranteed response time
- Trending reports with a dashboard to review historical database and replication statistics
- Replication queue data retention for fast recovery from disasters
- Insight into bottlenecks and fine-tuning adjustments needed on replication threads
Typical Engagement – Varies
OpenEdge Pro2 Managed Service
Never lose sight of critical business information with 24/7 monitoring and proactive management of your OpenEdge Pro2 data replication solution.
Learning & Resources
We Can Help
The Progress Professional Services team is dedicated, knowledgeable and responsive. Let’s discuss how to increase your productivity and get the most out of your Progress products.