At Progress, our online Customer Community is a core piece of our foundation. Serving the majority of Progress products, the Progress Community exists to provide meaningful and engaging experiences, connect users with content that helps them get more out of their product(s) and enable peer-to-peer networking and idea sharing. It’s also a great place to get behind-the-scenes details about our engineering efforts, giving customers a forum for providing feedback to inform our roadmap. Customer feature ideas may even be incorporated into our products for future releases, as we’re committed to evolving in the way that best serves our community’s needs.
Let’s not forget about support! The Community is the place where you can open and manage support cases for most of our products. It’s also home to our Knowledge Base and other key resources. Check out the following benefits for a full picture of what the Community has to offer.
Who Is the Community Open To?
Anyone can log in with their Progress ID to interact with other members or just browse the site and available content—most of which is open to all!
Benefits of Using the Community
The Community is designed to make the user experience both valuable and enjoyable:
- Key Resources and Links: Key resources and links to content around the Progress ecosystem can be easily accessed in one place on our Product Hubs.
- One-Stop-Shop Search: Our search functionality will assist customers in finding relevant Knowledge Base articles, Documentation and Community content to help them solve issues and answer questions with ease—all on one screen
- Onboarding Videos: Our onboarding videos provide a great resource to help customers perform tasks faster.
- Product Documentation, Troubleshooting and Configuration: Members can access all documents about the product, including troubleshooting and configuration, on the hub.
- Product Downloads: Downloadable links for all products are available in the same place.
- Submitting Support Tickets: Our SupportLink site has everything customers need to connect with technical support, including a feature that offers relevant Knowledge Base articles and Documentation so customers can solve their issues faster than ever before.
- Automated Progress Alert and Notification System: Easy access to Critical Product Updates plus notifications for new Knowledge Base articles and Product Alerts mean customers never miss a beat.
- Moderated Forums: The place where customers can ask questions and help others. This is the perfect spot to share new projects and expertise.
- Customer Validation Programs: These are spaces for certain products where customers have direct access to engineering and product management. Depending on the product, customers can see sprint reviews, beta test, get early access to software and even attend specialty events unavailable to the general public.
- Latest Updates: Timely updates on new product releases, service packs and more help keep customers informed.
- Opportunities to Connect: With advanced notification about events, such as enablement webinars, conferences and more, customers can easily explore what's coming next.
- Monthly Games and Challenges: Community members and the Progress team compete for Community points redeemable for prizes via our rewards program.
- Rewards Program: As members level up in the Community, they’ll get a shoutout on our social channels and put their points to use on fun SWAG.
We are confident these benefits will enrich the customer experience with Progress in a meaningful way. Ready to explore?
Nichol Goldstein
Nichol manages the online Support Community for many of Progress’ products. She works closely with key areas of the business, ensuring fresh enablement content is readily available for her users as well as working with moderators to keep our forum discussions active and helpful. She is a keystone to the Community platform, also hosting additional opportunities to connect with peers such as contests and games. Be sure to check out the Progress Community here.