david bressler

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Articles by the Author

"But, what do you DO?"

My grandfather's curiosity makes him seem younger than his 90 years. After the war, he, an immigrant in NY, became, among other things, a tailor. For the past 10 years or so, each time I've visited, at some point the conversation would turn to my job, and he would pointedly ask, "But, what do...


david bressler December 21, 2007
The Future of Customer Service: "Our systems have failed, how does that make you feel?"

Breaking a bit of tradition… there is a funny story in here but not until after I let you into my head for a second. Now, don’t be scared.

I've recently been doing some research on social computing. I'm not even close to being a "visionary" - that's...


david bressler December 05, 2007
KISS - Keep It Simple Sally!

To my own astonishment, there are times when I appear to be the "smart guy in the room." In fact, when I delivered the last new employee training, someone jokingly changed my title to Condescente. Or, was that Cognoscente?

Whatever, my point is... that it's not...


david bressler November 26, 2007
The Buzz Is Getting Louder!

It's been a good month, and I thought I'd take a post to celebrate AND educate. This post's a bit more sales-y than usual, don't say I didn't warn you.

Though, I swear that the stories I tell here are true, I do try to keep these posts pretty light hearted. At the same time, I share my...


david bressler November 07, 2007
We're Running out of Words

Forrester calls us SOA and Web Services Management. I like Forrester, they ranked us quite well.

I was re-listening to a David Linthicum EBizQ...


david bressler November 05, 2007
Relax Mom, It's Not Your Fault (This Time)
I've noticed that, like Rudy Giuliani, I still purchase my clothes a few sizes too big. While I can't speak for Rudy, somewhere deep inside I've been conditioned to think that when I buy clothes, I have to buy them big and "grow into them." I rationalize this by enjoying the fact that I can go...

david bressler October 22, 2007
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