The Progress Team
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Defining Customer Experience Management – A Conversation with Susan McNeice, Yankee Group
Even if you have the latest and greatest communications technology at your disposal, if the user experience is poor, all value is lost. It is the provider’s job to ensure that user expectations are met and that network disturbances don’t negatively affect the end user’s experience, which could result...
Progress Revolution Session Sneak Peek: Transforming Your Bank to Become Operationally Responsive
Within the banking industry today, we’re observing a significant expansion of choices available to customers, and subsequently loyalty to the primary bank is eroding. What specifically is driving attrition?
Results from a 2011 customer survey conducted by Capgemini show that “quality of service”...
DON'T PANIC! Maybe a Depressed Robot is to Blame
The market frenzy that whiplashed global markets last week has been - unsurprisingly - blamed on high frequency trading. Headlines such as these fuelled the fire:
- "The Trading Game is Causing Market Panic" -...
HFT Volume: Cool Liquidity or Just Hot Air?
There have been some heated public debates recently about the kind of liquidity that is being provided by high frequency trading. In an earlier post on Tabb Forum Candyce Edelen from Propel Growth asks if HFTs provide liquidity or do they just provide volume?
Liquidity is bread and butter for...
How Software Can Help Airlines to Keep All Their Plates Spinning
By Joshua Norrid, Industry VP, Travel and Leisure, Progress Software
I often think that managing an airline in today’s climate can be a bit like trying to keep several plates spinning at...
Why Streamlined IT Processes are the Key to Growth
By Joshua Norrid, Industry VP, Travel and Leisure, Progress Software
According to recent figures released by the International Air Transport Association (IATA), industry profit forecasts so...
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