Natural Language Processing is what allows chatbots to analyse input and respond appropriately. In this article you'll get a general idea of what NLP is and how it works.
Cognitive capabilities enable a wealth of options for Web Content Manager (WCM) users, and can be applied in many directions beyond analyzing large amounts of data. With the help of democratized AI services we can now boost the work of authors and marketers so they can more easily publish best in class content.