Tag: business process management

The "genius award" goes to...

The guy who made airline-seat TV screens into touch screens.

Yep, there I was as asleep as I could get on my red-eye between JFK and SCL, and all of a sudden I feel someone poking the back of my head. Poke, poke, poke.

As I was counting to ten, in a sleep befuddled daze I played back...


david bressler March 28, 2008
We're Running Out of Words II

It's interesting when you have a shared blog... sometimes coordinating posts with others so there is no talking over each other leads to no one posting. It's especially hard for me, as I'm a "mood poster" - meaning, I post when I'm in the mood. Fortunately, I'm usually in the mood to talk...


david bressler January 30, 2008
"But, what do you DO?"

My grandfather's curiosity makes him seem younger than his 90 years. After the war, he, an immigrant in NY, became, among other things, a tailor. For the past 10 years or so, each time I've visited, at some point the conversation would turn to my job, and he would pointedly ask, "But, what do...


david bressler December 21, 2007
The Future of Customer Service: "Our systems have failed, how does that make you feel?"

Breaking a bit of tradition… there is a funny story in here but not until after I let you into my head for a second. Now, don’t be scared.

I've recently been doing some research on social computing. I'm not even close to being a "visionary" - that's...


david bressler December 05, 2007
We're Running out of Words

Forrester calls us SOA and Web Services Management. I like Forrester, they ranked us quite well.

I was re-listening to a David Linthicum EBizQ...


david bressler November 05, 2007

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