Tag: business process management
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Why and How Responsive Process Management Differs and Augments Business Process Management
Next month I’ll be speaking at the Progress Revolution Conference in Boston. As I prepare for my talk and review presentations by our customers I’m struck and pleased by just how much companies have improved their bottom line through Business Process Management (BPM). It’s incredible to see the... -
Multi-tenant Distributed Process Environment (Part 2 of 2)
Last week at Chennai, Nasscom EmergeOut conclave recognized the prominence SaaS & Cloud hold in IT psyche today, and they had Innovation in the SaaS/Cloud space as its primary theme. I chaired a... -
Can CSP really turn to CEM to help reduce churn?
With the market for cellular customers now saturated across most of the developed world, retaining existing customers has become a major priority for mobile operators. This is because it is demonstrably more cost-effective to retain existing customers than to attempt to win new ones from their... -
From location based to situation based services: What are the key differentiators for the mobile operator?
Location-based services (LBS) have found their way to the heart of the mobile value proposition. According to the analyst firm Forrester, 30 per cent of European online consumers with mobile phones are interested in using... -
Dr. Ketabchi Reveals Secret Sauce of BPM
Are you a business or IT person who wants to... Reduce costs? Improve quality? Manage exceptions? Increase revenue? Most likely, it's all of the above. Dr. M.A. Ketabchi, Chief Strategist at Progress Software, presented at the Gartner BPM Summit in March on how you can... -
Changing an airplane engine while in flight
There were some words we heard over and over again throughout yesterday’s 11th annual financial and industry analyst event in New York City. Those words were: “easy”, “fast time to market”, “visibility” and “leverage” and they were spoken by all of our attending customers (and even some who weren’t... -
Building Customer Loyalty in a Churning Market
All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
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Business Process Improvement vs People
Do you think we can actually improve business processes if people are involved? I think the answer is yes… at least I hope so. Back in May 2010 I completed the introduction of a single sign-on (SSO) project that I had been working on for over a year. I admit it, it was painful. During the planning...
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Multi-tenant Distributed Process Environment
As part of the Internals of a Middleware Systems course (one of the two courses I teach at IIIT-Hyderabad), I wanted to dabble in multi-tenant service oriented architecture (SOA) as a course project. About two months back when I first thought of this as the project, I assumed it was...
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