Tag: root cause analysis

I love talking to people who get it.

I was talking with a guy from Cornell today about AppZero's server virtualization technology and he mentioned that they have a consultant talking to them about ITIL, and the challenge that all the...

Data & AI

david bressler April 01, 2009

There's a Dilbert Cartoon in Here Somewhere...

I'm reviewing a customer case study, and there was a comment from a sales guy that I'd like to share. It brought up a funny visual for me. Did I mention, this came from a sales guy?

What about the benefit of knowing you have a problem at all? I think this is a big...

Data & AI

david bressler February 17, 2009