Tag: satisfaction
Your (not so) Typical Customer
Right now, your customer has 500 emails in his inbox, 20 voicemails on his phone, 85 percent of his DVR box is full. She has 25 apps uploaded on her iPhone (of which she only uses five on a daily basis). More often than not, he’s texting, emailing, watching CNN and eating all at the same time. She’s...
Customer Service is a Matter of Visibility
Given the proliferation of service options and add-ons available to today’s mobile user, keeping the customer happy is a task that has become more and more challenging in recent years. As the number of customer services options...
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