Tag: visibility
Supply Chain Whac-a-Mole
Remember the old arcade game of Whac-a-Mole where you would hit a mole back into its hole and then another one would pop up somewhere else? Lots of times in seems like optimizing a supply chain is like playing that game. You...
Parlez-vous Supply Chain? Updates from SITL Europe
I am excited to participate in the premier supply chain conference in Europe,
There has been a lot of heat recently around the need to gain greater visibility and being able to “see”...
Is "Fashion Star" a retail friend or foe?
A new supply chain era is upon us - the age of “flash demand”. This is a world where social media channels spread news in a matter of seconds and a "fat finger" financial trade can ripple across global
markets...
Your (not so) Typical Customer
Right now, your customer has 500 emails in his inbox, 20 voicemails on his phone, 85 percent of his DVR box is full. She has 25 apps uploaded on her iPhone (of which she only uses five on a daily basis). More often than not, he’s texting, emailing, watching CNN and eating all at the same time. She’s...
Customer Service is a Matter of Visibility
Given the proliferation of service options and add-ons available to today’s mobile user, keeping the customer happy is a task that has become more and more challenging in recent years. As the number of customer services options...
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