Renewal Account Manager - Temporary Fixed Term

This will be a 4 month temporary assignment to start.  Due to team location, those in EST or CST zone are preferred.

The DX (Digital Experience) team is currently looking for Renewal Account Manager to join our Sales organization. As a member of the Account Maintenance team you will be responsible for following up with clients to assist them with renewing their licenses as well as identifying potential cross-sell and upsell opportunities. The ideal candidate will have excellent interpersonal skills, detail-oriented, and have the drive to succeed!

In this role, you will:   

• Contact clients about their renewal plans
• Coordinate renewal tasks with internal teams, including: Account Management, Finance and Legal
• Collect and prepare data related to customer’s existing contract and product usage
• Support Account Management by identifying upsell / cross-sell opportunities
• Perform post renewal tasks such as booking orders, and maintain accurate records of renewal opportunities and contract records

Your background:   

• Bachelor’s degree is preferred but not required
• Applicable experience in a sales or similar renewals based role
• Strong analytical skills, disciplined attention to detail, highly organized and thorough
• Strong interpersonal skills
• CRM Experience
• Experience with Microsoft Office

This is a great opportunity for someone who is looking to get into software/tech sales organization and learn/grow with some of the best in the industry.