How Escambia County Breathes New Life Into Its Website with Sitefinity, Boosting Traffic by 4x

In the modern digital world, citizens are customers too. However, from the constituent perspective, this often doesn’t feel like the case as government agencies struggle to effectively deliver great online experiences while dealing with stringent regulations, burdensome legacy solutions and sticky processes.

Escambia County, home to nearly 300,000 people in the northwestern corner of Florida, encountered many of these challenges with its own digital experience. With a mission to provide efficient, responsive services that meet the needs and enhance the quality of life of residents, the county’s website was not delivering.

Much of this came down to the existing implementation, based on Drupal, which became problematic for two reasons: 

• The system was difficult for non-technical personnel across multiple departments to use without developer assistance, which led to stale, outdated website content and experiences
• The implementation did not support easy customization or CI/CD for developers, which limited the breadth and depth of the digital experiences the county could deliver

Escambia County’s Web Coordinator Dave Myers was in charge of helping the county bring its vision for a better digital experience to life. He immediately began looking for a CMS that would empower the agency to better deliver the services and experiences that residents demanded.

After speaking with the organization’s business users, it became apparent that Escambia County needed a CMS that streamlined marketing tasks and simplified their common business and technical challenges.

“I heard people from every department saying they couldn’t work with the old platform, so they just didn’t,” Myers said. “It was a nightmare, the content never got updated.”

This helped narrow down the choice to Progress® Sitefinity® or WordPress. While both platforms made managing content much easier, Sitefinity was also very developer friendly—it provided greater scalability, availability and security. Plus, as a .NET CMS, Sitefinity fit right in with the county’s Microsoft-based environment.

“We were looking for the ability to easily create custom modules, a really good API and frequent updates,” Myers added.

Escambia County also benefitted from tight integration between Sitefinity and Siteimprove, a web governance tool. Siteimprove enables Escambia County to prioritize accessibility and create digital experiences that are inclusive for all users—critical for both better serving its community and avoiding compliance issues. 

The integration of Sitefinity and Siteimprove provides immense value, helping Escambia County operate more efficiently. "I’d need another employee to proactively manage everything and ensure all the content is as high quality and compliant as possible,” Myers said.