Phonero Securely Scales Billing Operations with MOVEit
Challenge
Phonero needed a new file transfer solution to replace its legacy system that housed years’ worth of operations. The company required a highly secure, reliable and centralized file transfer automation solution that could be integrated with cloud and on-premises storage solutions.
Solution
Phonero chose to adopt MOVEit to meet stringent EU data security regulations, including GDPR. The company integrated MOVEit with AWS S3, SharePoint and SFTP environments and installed Progress® MOVEit® Automation for automating over 280 daily tasks, reducing reliance on manual interventions.
Result
MOVEit ensures zero downtime in billing and regulatory compliance. There's uninterrupted automation and tasks that previously took hours now take just minutes to configure and deploy. MOVEit supports Phonero’s growing operations with unlimited automation tasks to push, pull and process invoice files.
Full Story
Challenge
Phonero serves over 30,000 business clients with 350,000+ active subscriptions. With such a large customer base spanning public and private organizations, the secure and efficient transfer of sensitive billing data and call detail records (CDRs) is paramount. Prior to adopting Progress® MOVEit®, Phonero leveraged a legacy file transfer solution that housed years’ worth of file transfer operations. With this in mind, Phonero set out to find a product with easy deployment and setup controls that could:
- Maintain compliance with stringent European regulations including GDPR.
- Provide an exceptionally secure file transfer system to meet the data protection demands of high-profile clients.
- Integrate within a hybrid environment of cloud and on-premises storage including AWS S3 and SFTP.
Security is paramount for Phonero. With high-profile clients, we needed an exceptionally secure file transfer solution. MOVEit meets all our compliance and security demands effortlessly.
Maroun Khalloul
Senior DevOps Engineer for Billing at Phonero
Solution
After evaluating multiple options, Phonero selected MOVEit due to its strong security framework, automation capabilities and proven reliability. The deployment process was swift, taking less than a week to fully integrate and migrate from the legacy system. MOVEit provided Phonero with:
- Security and Compliance: MOVEit meets all Phonero’s security requirements, delivering data protection, compliance certifications and GDPR-ready features.
- Uninterrupted Automation: MOVEit automates scheduling and execution of over 280 tasks that run daily, reducing reliance on manual interventions.
- Operational Efficiency: MOVEit brings the ability to set up new file transfer processes in under two minutes, greatly improving response times.
Result
With MOVEit, Phonero has significantly enhanced its operational efficiency, security and compliance. Key benefits include:
- Zero Downtime in Billing: Phonero processes massive volumes of billing data, especially around the end of each month, with uninterrupted automation. A failure in file transfers could mean a complete halt in invoicing, leading to severe reputational, financial and employment risks.
- Broad Compliance: The company meets strict EU, Norwegian and internal data security regulations, maintaining customer trust.
- Scalability: MOVEit supports Phonero’s growing operations with unlimited automation tasks to push, pull and process invoice files.
- Flexibility: Integrating seamlessly with AWS, SharePoint and SFTP endpoints, MOVEit supports Phonero’s dynamic tech stack.
MOVEit is mission-critical for Phonero. Without it, we cannot bill our customers, which could lead to potential financial disaster and even job losses for all 140 employees.
Maroun Khalloul
Senior DevOps Engineer for Billing at Phonero