Select a site

IMPORTANT: This version of Sitefinity CMS is out of support and the respective product documentation is no longer maintained and can be outdated. Use the version selector to view a supported product version.

Configure password retrieval

When working with forms-based authentication, you can configure password retrieval, so that users who forgot their passwords can receive them in an email message.

NOTE:If you are working with claims-based authentication, you cannot configure password retrieval.

 To do so:

  1. Login to the backend of your website.
  2. Click Administration » Settings » User Authentication.
  3. Expand the dropdown menu and select Forms authentication (backward compatibility).
    Click Save changes. 
  4. Click Advanced to proceed to the advanced settings.
  5. Navigate to System » SMTP (Email Settings).
  6. Configure your email settings and save the changes.
  7. Navigate to Security » Membership Providers » Default (or any applicable provider there) » Parameters.
  8. Setup the following parameters:
    • recoveryMailAddress
      Enter a valid email address that is used by Sitefinity CMS as the From: <email address> that is displayed in the password recovery email message. Save the changes.
    • enablePassword Retrieval
      Set the property to true.

      IMPORTANT: You must not set the enablePasswordRetrieval property to true when the enablePasswordReset is also set to true. The default passwordFormat for the default membership provider is Hashed. Since hashed passwords cannot be retrieved, Sitefinity CMS has to reset the password and send a new one. If you want to retrieve the current password, you must set the passwordFormat Encrypted or Clear. For more informationabout the password format, see Administration: Set password requirements.

  9. Restart the application.

Back To Top

Next: Administration: Create and delete users