Enhancing Customer Experience Through Digital

Registration and Breakfast

Welcome Address

The Digital Imperative

Colleen Smith, Vice President & General Manager, OpenEdge, Progress

Business is under intense pressure to transform these days whether it’s finding ways to capitalize on mobile, social, the cloud or big data or taking it a step further and becoming a truly digital enterprise. Some enterprises have begun exploring ways to exploit these technologies while others are caught in the headlights of the high speed train of change, not knowing where to begin and hoping they don’t get run over by a younger more flexible start-up that’s unencumbered by legacy technology. In this session, we will cover …

• How the pervasive nature of technology in consumers’ lives is causing rapid change in the business landscape.
• How effectively managing digital technology can help companies to gain in one or more of three areas: better customer experiences/engagement, streamlined operations and new lines of business or business models
• How Progress can help you to address the transformation that is needed to remain competitive in the Digital Economy

Digital business is not just about expanding the use of technology. Digital business leaders must think about technology in a fundamentally different way than in the past. Join us in this session to hear about how you can transform your organization to create and manage a sustainable competitive advantage in the future.

Morning Tea

Leading Digital Transformation from Within

Simon McEwen, Head of Client Engagement, Precedent

From the sharing economy to the internet of things, digital transformation has become a reality. It is impacting society at every level: from consumer behaviour through to reshaping entire industries. The challenge for many senior business leaders is knowing how to make digital transformation a success in their own organisation, from creating a powerful user-centred digital strategy through to integrating assets deep within an organisation.

Simon will use examples of success to explore why, when and – importantly – how digital transformation can prepare an organisation for future success.

Capturing Customers' Hearts in the Digital Age

Gregg Shupe, Product Marketing, Audience & Solutions, Digital Transformation, Progress

You’re contending with constant change—producing, developing and leveraging technology to keep ahead of the competition. How do you keep it all straight in a way your customers will understand? Delivering the right experience to the right customer at the right time, and doing so across any device and technology, requires a holistic approach.

From your website to your backend systems to your deployment and employee processes—all you do should optimize the customer experience and reinforce organizational excellence. Progress DigitalFactory fills the void for a multi-dimensional digital solution that both transforms your business and how customers engage with you.

Achieving Operational Excellence through Radical Business Automation

In order to successfully transform customer experiences, we must also transform business operations, making them “radically” more efficient and responsive. This session with explore the 5 critical capabilities of radical business automation, share 5 ways to realize business value, and discuss how to deliver radical business automation using Progress Corticon and Rollbase. We will share a number of success stories from Progress customers and partners who have already realized this vision.

Lunch

Ends