The Key to Improving Customer Experience
is Data
Eliminate data silos and create a unified customer view that drives engagement. Direct customers to relevant information, guide them to new products and services, and solve problems before they escalate.
Give Customers What They Want – When They Want It
Harmonize enterprise and customer language using a semantic model so your customers can find the information they need when they need it, to save time and improve satisfaction.
Connect
Integrate multi-structured data across your enterprise.
Create
Build knowledge models with views of your customers and what’s important to them.
Consume
Securely deliver harmonized information wherever it’s needed.
Speed Time-to-Value
4x
Faster Data Integration
10x
Productivity Improvement
100x
Faster Info Access
Improve Customer Experience
with Better Data
Get a single source of customer data across the enterprise—updated in real time—and deliver better experiences for customers and customer-facing staff.
Achieve a 360 View
Integrate and manage all your multi-model, multi-source data with an agile, secure platform that powers multiple applications.
Power Customer-Facing Portals
Deliver the useful and meaningful results your customers want, by combining customer data, enterprise knowledge models, and semantic search.
Maximize Efficiency
Enable customer support to locate relevant information and efficiently respond to customer queries at the first point of contact.
Improve Quality Assurance
Provide field service, product development, and testing staff with access to support information to identify failure points and resolve issues in current and future products.
Harmonize, Add Meaning, Enable Discovery, Protect
Harmonize your data, put it in context, and deliver it securely—all while maintaining compliance with data privacy regulations.
Smart Mastering
Get a single source of truth without a separate MDM tool.
Universal Index
Make data more discoverable and deliver real-time results from all your multi-structured data.
Semantic Search
Leverage user intent and context to deliver more meaningful results.
Data Security & Governance
Ensure you're complying with data privacy and protection regulations around the globe.
Knowledge Graph Modeling
Build, scale, and enrich your model, and integrate it with user-facing discovery tools.
Fact Extraction
Identify and extract hidden facts and relationships in content.
“To deliver on our goal of improving member experience, we needed to make unified and accurate customer data from across our systems accessible to the business and easy for users to search.”
WoodmenLife
Data Agility with MarkLogic
Don’t waste time stitching together components. MarkLogic combines the power of a multi-model database, search, and semantic AI technology in a single platform with mastering, metadata management, government-grade security, and more.