Maintaining customer loyalty and identifying new revenue opportunities is are recurring themes within today’s banking industry. As mobility and social computing proliferate, the ‘instant-on’ customer need more and more touch points. Although a challenge from the perspective of data security, storage and compliance, there are significant cross and up-sell opportunities that are ripe for the taking.
Today, in a special drill down post, Progress Industry Vice President for Banking, Richard Bentley, shares his take on Responsive Customer Engagement as well as other topics he’ll be exploring during his talk at Revolution.
To read Richard’s full post, click here.