Tag: banking
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Is the Bank Branch Going the Way of the Bookstore?
As consumer behavior changes and foot traffic declines, banks must prioritize their online experience to stay competitive. -
Banking on a Future in Big Data - How DBS Bank is Driving Customer Engagements with Decision Analytics
Earlier this week, I participated in a webinar with FierceFinance on Big Data and next-era business intelligence. In preparation for the event, I took a look at the nature of banking and Big Data which blends the virtual world with the real world. I was struck by just how much opportunity there is... -
How BPM is Evolving to Help Banks Improve Top-line
Earlier this week, I spoke at IQPC’s Business Process Excellence for Financial Services conference in New York. As a chairperson for the event, I took great pride in bringing together a community of experts and thought leaders to discuss the burgeoning technology issues facing financial institutions.... -
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Bank Customer Switching: Does Size Really Matter?
Earlier this month I attended American Banker’s Best Practices in Retail Financial Services Symposium. The event reflected the current challenge banks are facing in light of regulation and competition- trying to a strike a balance... -
Failing to seize the opportunity - what bankers have in common with railroad tycoons
Following last week’s CEB TowerGroup, my main observation was that bankers are facing a ‘perfect storm’ that will necessitate a change in approach across the whole industry. Unfortunately it seems that bankers are still denying the circumstances they face, believing that they will survive. Why do... -
Banks in 2012: Predictions of the Future or Statements of the Present?
Many have you have read various predictions related to the Banking industry over the past few months. Here at Progress Software, we’d also like to chime in with a few observations of what the industry looks like today and what 2012 will bring.- As we have seen with the...
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Improving the Banking Customer Experience - An Internal Perspective
Banking organizations are fraught with silos. Operating this way must feel like looking at the world through a straw, I imagine. With a limited view, your ability to affect change is thwarted by the distortion of the full magnitude of any given situation. With this narrow... -
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