ShareFile and Progress Deliver for Customers

ShareFile has come a long way since it was founded almost 20 years ago, and I’ve personally seen it move from a start-up specializing in file sharing to an industry leader in client and document-centric workflows. Becoming part of Progress marks another step in the ShareFile journey, providing an opportunity to bring more value to customers and serve their comprehensive document and client collaboration needs.

Customer Obsessed

The ShareFile team has consistently prioritized customer service, going back to its founding goal of raising the bar for service in the field of technology. This unwavering commitment to customers will continue now that we are part of Progress, which also has a well-known commitment to customer success. That’s good news for existing users of ShareFile.

Progress is committed to investing in the ShareFile product portfolio and the many key verticals it serves, and to continuing the ShareFile product direction. As our customers’ businesses evolve, we recognize the essential role that technology enabling collaboration and more seamless workflows is to their success. And we recognize how important it is that this technology evolves and advances as business needs evolve. The ShareFile team has always focused on understanding the growing needs of customers and aligning our vision with their goals going into the future. With Progress, we have an exciting opportunity to bring our existing capabilities forward and to further extend our capabilities to other areas powering a more integrated digital experience.

Our team will continue to devote significant time to gathering customer feedback through industry events, product testing and personal interactions. Our success is measured by the success of our customers and the success of their clients. Progress’ commitment to building trust through a focus on customer success will empower our teams to help our customers advance their businesses.

Expanded Portfolio

Technology is critical to enable all companies to grow and scale. Joining Progress alongside digital experience products like Sitefinity and Telerik creates opportunities for us to deliver larger and more cohesive solutions for our customers and their clients. The ShareFile team has consistently prioritized solving our customers’ needs, bringing together secure file sharing, digital forms and signature, client and document workflow automation, client portal, client projects management and industry specific templates and solutions.

Combining ShareFile’s capabilities with the products in the Digital Experience portfolio enables customers to develop, deploy and manage solutions across the client journey by bridging web, portal and back-office systems. Customers can connect services, easily transfer data between systems and people and personalize experiences to match their business needs.

AI with Impact

AI is reshaping the technology landscape, and companies are scrambling to find ways to leverage AI in ways that increase the value of their products. Consequently, the market is flooded with superficial AI integrations that make for fun demos, but don’t solve user needs—or worse, open up privacy concerns.

ShareFile has taken a purposeful approach to AI which melds with the equally thoughtful approach to AI taken at Progress. We are committed to using AI responsibly and where it is best equipped to solve a problem. Our focus is on finding meaningful ways to meet user needs, like simple, time-saving rules or workflows that help users to be more efficient and secure.

Progress is committed to providing responsible AI-powered products. Becoming a part of the Progress team allows us to capitalize on existing expertise and continue the investment toward AI innovation that delivers real business value.

ShareFile's success has been grounded in team culture, continuous improvement and a focus on solving customer problems. We are excited to continue all of these things within Progress. I look forward to this next step in our journey as we continue to increase the value we can deliver to customers over time.