Accessibility, usability and inclusiveness are three different but related concepts that matter in providing the best possible user experience. Learn the distinctions and some tips to keep in mind.
Have you ever dealt with a broken arm? What about juggling a bag of groceries while replying to a text message? Situational disabilities affect all of us. Accessible design really does increase digital reach.
What makes a site especially usable (or especially difficult to use)? Try using Jakob Nielsen’s 10 Usability Heuristics as a basis for internal review—you might be surprised how much you’re able to improve the product before it’s ever touched by a user!