Tag: operational responsiveness
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Responsiveness and the Future Supply Chain
I’ve been a McKinsey follower for 20 years and often used their insight as fodder for some of my presentations. I always try to blend a bit of business sense into what I say and a big part of what I have to do is bridge the... -
How to lose customers in 6 easy steps
Last night, I took a flight from Miami to Boston and we had to make an unscheduled stop in JFK. I travel enough to know that mechanical failures happen, and that's just a part of life in the air. But, the story I want to share is not about the fact the plane had a failure - it's about how the... -
If a Customer Tweets into the Ether, Do They Make a Sound?
As you may have read in yesterday's post, we hosted our final Progress Software Summit in San Francisco on Wednesday. We again heard from the venerable,...
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Sense and Respond to Event Streams in Real Time
Last week we introduced one of the key benefits of responsive...
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Four Types of Business Process Visibility
So far we’ve learned that operational responsiveness is more than agility and business process optimization, it’s about plugging decision makers into business events and giving them the tools and information they need to respond to...
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Delivering Operational Responsiveness
We've already learned that operational responsiveness is more than agility and business process optimization, it’s about plugging decision makers into business events and giving them the tools and information they need to respond...
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Why Is Operational Responsiveness So Hard To Achieve?
We've already learned that operational responsiveness is more than agility and business process optimization, it’s about plugging decision makers into business events and giving them the tools and information they need to...
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What is Operational Responsiveness?
Wikipedia defines it as “a desirable quality of a business process or supporting IT solution, which indicates its ability to respond to changing conditions and customer interactions as they occur. An operationally responsive business process or IT solution is one that reacts quickly and...
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SSO. DONE.
Today I had the opportunity to mark the Single-sign On project that I’ve been working on for well over a year as “DONE”. It’s actually the 2nd time I acted as the business liaison to implement that feature on a Progress-hosted website. I’m not sure what happened...
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