Giles Nelson
View all posts from Giles Nelson on the Progress blog. Connect with us about all things application development and deployment, data integration and digital business.
Articles by the Author
Improving Customer Relationships Through Complex Event Processing
I do like it when customers talk publically. So I'm delighted that DBS Bank, based in Singapore, has been talking to ZDNet about what its been doing with Apama (amongst other software vendor products). I recommend you listen to what David Gledhill, head of technology at DBS, has to say. The article...
Manufacturing at the Speed of Light: How Schwering & Hasse Monitors in Real-Time
Manufacturing requires precision. Manufacturing 140,000 kilometers of wire per day is akin to the pursuit of perfection. Schwering & Hasse employs 400 production lines 24 hours a day to manufacture enough magnetized copper wire each year to stretch...
Resisting the race to zero: mobile telcos becoming center-stage again
Part 2
Last time, I wrote about the challenges mobile telcos are facing - how they are in danger of becoming utility bitpipes to the Internet...
Resisting the race to zero: mobile operators are reconnecting with subscribers
Part I
By some measures the global mobile telecommunications business is in very good shape. There are six billion mobile phone subscriptions worldwide. Mobile data rates are nearly doubling every year. Vodafone, the world's largest mobile telco group, made profits of $18B in 2011. In some parts...
A financial services tour of Asia
I’ve recently spent two weeks in Asia, visiting Mumbai, Tokyo and Beijing, speaking at three financial services events and seeing a myriad of customers, prospects and partners. The three territories couldn’t be more different but hold great promise for Progress in different ways. You can find the...
Building Customer Loyalty in a Churning Market
All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
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