Tag: RPM
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If It Ain’t Broke, Build on Top of It
The rapidly changing nature of business is a given. As the business landscape evolves, so too must internal processes and operations, industry regulations, new venues for conducting business, such as the cloud and mobile environments. Consequently, it’s now even more necessary to maintain continuous... -
Beyond BPM: Why integration is the key
Whenever I’m asked whether Business Process Management (BPM) is the secret ingredient for achieving a truly successful business, it always makes me chuckle. Not because BPM can’t be a useful and highly effective tool in and of itself, but because, in my view, it’s only one of a number of weapons... -
Improving the Banking Customer Experience - An Internal Perspective
Banking organizations are fraught with silos. Operating this way must feel like looking at the world through a straw, I imagine. With a limited view, your ability to affect change is thwarted by the distortion of the full magnitude of any given situation. With this narrow... -
The Internet of Things Expands
A friend of mine recently told me he was surprised by an experience he had with some of his Apple products. He had downloaded a couple of games for his iPhone from the App Store. The next time he opened his iPad, the games were already there, even though he hadn’t taken any action to sync them up.... -
What is RPM?
This week Progress Software end users and partners worldwide gathered in Boston to get some actionable insights that will help them lower costs, raise efficiency, improve customer experiences, and drive revenue. Our attendees have the ability to chose from over 100 sessions designed specifically for... -
End to end visibility - coming to a supply chain near you
I have been fortunate to participate in the 2011 Gartner Supply Chain Executive Conference in London, an assembly of leading supply chain practitioners where we spend 3 days listening to latest thinking for... -
Why and How Responsive Process Management Differs and Augments Business Process Management
Next month I’ll be speaking at the Progress Revolution Conference in Boston. As I prepare for my talk and review presentations by our customers I’m struck and pleased by just how much companies have improved their bottom line through Business Process Management (BPM). It’s incredible to see the... -
Can CSP really turn to CEM to help reduce churn?
With the market for cellular customers now saturated across most of the developed world, retaining existing customers has become a major priority for mobile operators. This is because it is demonstrably more cost-effective to retain existing customers than to attempt to win new ones from their... -
From location based to situation based services: What are the key differentiators for the mobile operator?
Location-based services (LBS) have found their way to the heart of the mobile value proposition. According to the analyst firm Forrester, 30 per cent of European online consumers with mobile phones are interested in using...
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