Select a site

IMPORTANT: This version of Sitefinity CMS is out of support and the respective product documentation is no longer maintained and can be outdated. Use the version selector to view a supported product version.

Connect to Digital Experience Cloud

NOTE: Sitefinity Digital Experience Cloud (DEC) was renamed to Sitefinity Insight as a part of the Sitefinity 13.0 release. However, Sitefinity CMS and its documentation prior to version 13.0 continue using the former name - Digital Experience Cloud.

You connect each Sitefinity CMS instance separately and to a specific data center. If you are working in multisite mode, you can choose a specific data center to track each of the sites. That is, to track the sites separately.

IMPORTANT: To ensure communication between Digital Experience Cloud and Sitefinity CMS is not restricted and consequently tracking and personalization are functioning, you need to modify your system’s firewall settings. For details, see the Troubleshoot connection issues section below.

To connect:

  1. Navigate to Administration » Connector for Digital Experience Cloud.
  2. Enter your Telerik credentials. 
    1. Telerik username
      Enter the credentials of your Telerik account. Progress Sitefinity Digital Experience Cloud uses these credentials to make API calls to the server.
    2. Telerik password
  3. Enter a label for the tracked data, for example, MySite data.
  4. Click Connect.

As a result, you can see the connector details and usage statistics.

Troubleshoot connection issues

In case you lose connection between Sitefinity CMS and DEC, to troubleshoot the problem, make sure you investigate the following potential issues.

Issue Troubleshooting
Digital Experience Cloud server is down  This is a temporary issue. May be caused by network issues, services down, and others.
Firewall not properly configured 

Login to your server to validate the connectivity to DEC. 

You must modify your system’s firewall settings. Make sure the outbound internet connectivity of the Sitefinity CMS server is not restricted for the following addresses:            

Changed credentials for connecting to DEC

Try to login to DEC with your current user. In case access is denied, enter the correct credentials in the DEC connector configuration.
Config files issues between environments    In case you are working in multiple environments and each environment has different DEC configuration, verify that the proper configuration is in place. In addition, verify that the DEC API key matches the proper user credentials.
DEC license expired  Contact sitefinitysales@progress.com
Data center issues  To check whether the data center is deleted from DEC, try to reconnect via the DEC connector. If the data center is not deleted, it is displayed in the Data centers dropdown menu as an option you can choose.

NOTE: Another reason for not seeing the data center in the Data centers dropdown is that you are not logged in with the proper user that has permissions to work with this data center.

Track specific sites in multisite environment

In case you are working with multiple websites on one Sitefinity CMS instance, you can select which specific Sitefinity CMS site(s) to track. For example, you may want to exclude from your data a subset of sites that are not relevant to your marketing department and their data can dilute the results from the other sites you want to track. In addition, you can isolate customer journey data for individual websites powered by a single Sitefinity CMS instance in specific data centers in Digital Experience Cloud. Thus, digital marketers can get data-driven insights that are specific to the brand or website they manage.

By default, all Sitefinity CMS sites in multisite environment are tracked. To select one or more specific sites to track and in which data center to store site data:

  1. Navigate to Administration » Connectivity » Digital Experience Cloud.
  2. Once you connect to Digital Experience Cloud, under Tracking, click Set your tracking.
  3. From the Digital Experience Cloud data centers dropdown, select a data center.
  4. Select the checkboxes of all sites whose data you want to store in the data center you selected.

    NOTE: Once you associate a site with a data center, you cannot associate it with another data center. You can, however, associate more than one site with one and the same data center.

  5. In the Tracked activities tab page, under Track all activities for..., click Change.
  6. Choose Selected sites and mark the checkbox nest to the sites you need to track and collect data from.

Once you are done, the selected sites automatically start sending data to Progress Sitefinity Digital Experience Cloud.

Track Sitefinity CMS website sub-domains

To track Sitefinity CMS websites and their sub-domains, you configure the tracking cookie sf-data-intell-subject to be visible to all relevant applications:

  1. Navigate to Administration » Advanced settings » DigitalExperienceCloudConnector.
  2. Set the Tracking cookie domain setting to .mydomain.com.

As a result, the cookie is visible to all systems hosted on sub-domains, for example mydomain.com and partners.mydomain.com.

Back To Top

Next: For developers: Collect data through the connector