IMPORTANT: This version of Sitefinity CMS is out of support and the respective product documentation is no longer maintained and can be outdated. Use the version selector to view a supported product version.
You can enable users to reset their passwords in case they forgot them. Users receive an email message with a new password.
PREREQUISITES: To enable Sitefinity CMS to send e-mails, you must have configured the SMTP settings. For more information, see Administration: Configure SMTP settings.
When working with forms-based authentication, you can configure password retrieval, so that users who forgot their passwords can receive them in an email message.
NOTE: If you are working with claims-based authentication, you cannot configure password retrieval.
To configure password retrieval:
IMPORTANT: If you are using a custom membership provider inheriting from the ASP.NET membership provider (MembershipDataProvider class), the recoveryMailAddress is returned as String.Empty, indicating that the user password cannot be reset. To resolve this issue, specify recoveryMailAddress in the appSettings node in web.config:
IMPORTANT: You must not set the enablePasswordRetrieval property to true when the enablePasswordReset is also set to true. The defaultpasswordFormat for the default membership provider is Hashed. Since hashed passwords cannot be retrieved, Sitefinity CMS has to reset the password and send a new one. If you want to retrieve the current password, you must set the passwordFormatEncrypted or Clear.
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