Capability matrix and limitations

In Sitefinity SaaS, Sitefinity CMS is provided as a fully managed service, meaning that certain capabilities may not function or are restricted as they are not applicable in this setup.

The restricted capabilities are outlined in the following table.

The base Sitefinity SaaS platform includes 1M page views and 5M API calls that can be used per given billing period. The billing period is 12 months and starts from the month after the purchase date. In case of overages, the customer will be charged for additional page views in increments of 1M or API calls in increments of 5M. The increments of 1M additional page views or 5M API calls can also be pre-purchased and can be used throughout the billing period.
For example, if a customer is subscribed to Sitefinity SaaS with 1M page views per year and has 1.5M page views within that billing period, the customer would have to pay for an additional 1M page views (2M page views in total) for the entire billing period.

Sitefinity SaaS allows for 50 multisite websites. There is no add-on to increase the limit but it is possible to customize it. This can be evaluated for each specific case.

When you subscribe to Sitefinity SaaS, you get support for 2 languages by default. You have the option to increase this number by purchasing an add-on.

Concurrent backend users are considered the backend users that are logged in to the Sitefinity backend simultaneously.
By default, the concurrent backend users are limited to 5. If a 6th user tries to log in while the maximum number of 5 users are already logged in, a message indicating that the limit is reached will be displayed to the user. However, it is possible to increase this limit by purchasing an add-on.

Management Portal users are the users (normally developers) who have access to the decoupled Renderer project source code and all the automation related to its build and deployment (CI/CD). By default, the Management Portal users are limited to 5 (base offering). 

Frontend technology is used to build the front-end presentation layer of your Sitefinity websites. Sitefinity SaaS supports the ASP.NET Core and Next.js frontend frameworks.

A detailed capability comparison between Sitefinity Cloud (PaaS) and Sitefinity SaaS is provided in the table below.

	Sitefinity Cloud (PaaS)	Sitefinity SaaS
General
Included domains	1	1
Page views (per year)	Starting from 12M	Starting from 1M
API calls (per year)	Starting from 60M	Starting from 5M
Single-tenant setup		Option
Supported websites	1 - 1000	50
Uptime SLA	99.9%	99.95%
Included environments	2 (option for more)	2 (option for more)
Supported languages	Unlimited	2 (option for more)
Supported technology	.NET 4.8, ASP.NET Core	ASP.NET Core, Next.js
Number of concurrent backend users	Unlimited	5 (option for more)
Included Management Portal users	10 - 30	5 (option for more)
Support
Availability management	24/7/365	24/7/365
Root cause analysis	8/5	8/5
Software maintenance
Managed service
Security & System Health
Access to private network
DDoS mitigation  (Production and Staging)
Web application firewall (all environments)
Security information and event management (SIEM)
Database backup (all environments)
Database backup retention (days)	Maximum 35-day point-in-time restore	Maximum 35-day point-in-time restore
Self-service database restore between environments
Self-service database export
Self-service database import
Multi-region failover add-on
Zone-redundant setup		(All environments)
SSL certificate
Compliance	SOC2, SOC TSP, HIPAA
Production & Staging
Auto-scaling	(Production only)
Load balancing	(Production only)
Content Delivery Network
Search service
Distributed output cache	(Production only)
Management Portal
Source control repository
Continuous Integration / Continuous Delivery (CI/CD)
Automated upgrades
User management
Domain management