Retail & Consumer Products
Driven by a customer-centric approach, retail and consumer product organizations are rapidly responding to market trends, understanding consumer preferences, and creating one-on-one connections with their customers in new and innovative ways.
Our Approach
Semaphore enables process automation, drives AI-based product and service innovations, and augments decision-making. Our 360-degree view enables customers to derive real value from personalized products, online recommendations, and timely service.
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Consumer Experience
Create differentiated consumer experiences that happen across channels to drive engagement and increase satisfaction
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Personal Shopping Services
Provide omni-channel personalized shopping experiences to build visitor interest and convert shoppers to customers
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Cross Sell & Up Sell Marketing
Leverage customer insights to increase product and promotion uptake
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Online Catalog Management
Optimize catalogs to deliver an engaging consumer experience and prevent abandonment
Success Story
Learn how one vehicle manufacturer leveraged the power of Semaphore and Semantic AI to understand hazards/symptoms that are reported as defects for vehicle models from a variety of customer and field technician touchpoints (e.g. social media, call center information, community forums, etc.) so they could proactively manage the production pipeline and make course-corrections as required.
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