Four Types of Business Process Visibility

So far we’ve learned that operational responsiveness is more than agility and business process optimization, it’s about plugging decision makers into business events and giving them the tools and information they need to respond to the unexpected, thereby allowing them to capitalize on opportunities, drive greater efficiencies, and reduce risk. We've also learned why it's so hard to achieve and how we deliver it through the Progress® Responsive Process Management (RPM) suite. Now let’s look at one of the key benefits of RPM – the ability to gain real-time visibility across your business.

Dr. John Bates, Chief Technology Officer at Progress Software

In Part 4 of our 7 part video series, Four Types of Business Process Visibility, John talks about the four different types of visibility that many companies may (or may not) have. These include visibility into: 1) modeled processes (business process management), 2) un-modeled processes (usually legacy processes), 3) outside processes, and 4) the interaction between processes.

What’s great is that the Progress Control Tower™ gives business and operations managers the ability to see how all these different types of processes are performing – thereby giving you real-time visibility into ALL your business events.

Interested in hearing what industry analysts are saying about operational responsiveness? Watch the 3-minute teaser, Gain Efficiency. Avoid Risk. Seize Opportunity, by Gartner analyst Roy Schulte, and then download the entire video. You may also be interested in the paper Building Responsive Enterprises: One Decision at a Time written by industry analyst James Taylor.

Enjoy past videos of this seven part series:

What Is Operational Responsiveness?
Why Is Operational Responsiveness So Hard To Achieve?
Delivering Operational Responsiveness

Four Types of Business Process Visibility

Pam Gazley