Mobility
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Resisting the race to zero: mobile telcos becoming center-stage again
Part 2
Last time, I wrote about the challenges mobile telcos are facing - how they are in danger of becoming utility bitpipes to the Internet...
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5 Awesome Mobile App Videos and Why Your App Needs One Too
You’ve created your mobile app. You’ve connected it to a backend and the design is sleek. There’s just one tiny slice of the pie missing: users. -
Journey to the Center of a Business Transaction
It’s tax time again and, like many of you, I will be filing my return electronically. Last year, the IRS reported that more than 112 million income tax returns were e-filed, or 77% of all the individual returns filed. That’s a lot of transactions hitting the IRS servers, and odds are with 112 million... -
Response to “Customer and Partner Trends in Application Development”
I recently wrote a blog post about visiting with hundreds of OpenEdge customers and partners, presenting the latest OpenEdge enhancements and gathering...March 21, 2012 -
Customer and Partner Trends in Application Development
I’ve been traveling quite a bit lately, visiting with hundreds of OpenEdge customers and partners, presenting the latest OpenEdge enhancements and gathering their feedback on the current “state of the application development” world. And along the way I’ve learned a few things that I think are worth...March 21, 2012 -
Customer Service is a Matter of Visibility
Given the proliferation of service options and add-ons available to today’s mobile user, keeping the customer happy is a task that has become more and more challenging in recent years. As the number of customer services options... -
Banks in 2012: Predictions of the Future or Statements of the Present?
Many have you have read various predictions related to the Banking industry over the past few months. Here at Progress Software, we’d also like to chime in with a few observations of what the industry looks like today and what 2012 will bring.- As we have seen with the...
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Building Customer Loyalty in a Churning Market
All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....
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