Tag: business event processing

Building Customer Loyalty in a Churning Market

All businesses suffer from churn – the moving of customers from one service provider to another. As new and innovative services become better understood and more widespread, more suppliers enter the market and so the opportunities for customers to change suppliers increases. Churn is expensive....

If a Customer Tweets into the Ether, Do They Make a Sound?

As you may have read in yesterday's post, we hosted our final Progress Software Summit in San Francisco on Wednesday. We again heard from the venerable,...

Mr. Spock, a duck, and the Maytag Repairman…

You may be asking yourself what these three names have in common and we found out at the Progress Software Summit on responsive process...

Information Overload?

Last week I had the wonderful fortune to deliver a webinar with Robin Bloor on the role of events in decision management. This event, as a part of Information Management’s Espresso Shot webinar series, gave us a chance to dig into the market...

Information Overload? Three Ways Real-time Information is Changing Decision Management

Upcoming webinar: 26-Aug-2010 at 11am ET
More Info and Registration: http://bit.ly/dyCu0c

JOIN US! In a recent survey by Vanson Bourne, 94% of respondents say that responding to information immediately is critical to their business, yet only 8%...

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