Tag: business transaction assurance
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How Being Complex Makes Transaction Assurance Simpler
I have been seeing an increasing amount on interest in the marriage between Business Transaction Management (BTM) and Complex Event Processing (CEP). On July 29th Dr Dobbs Journal published an article called Complex Event Processing: IT...
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Pushing the Envelope on Application Performance Monitoring
The verdict is in. Gartner released its first ever "Magic Quadrant for Application Performance” Monitoring (APM). With the release of this quadrant, they’ve now confirmed another “perfect storm” -- the...
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Is Performance Part of SaaS SLA Negotiations? And IF NOT – should it be?
Application performance, that is. Over a year ago we brought in a new Content Management System (CMS). And even though we looked at more than six vendors, the decision was made to go with a Software as a Service...
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It's About Quality... End-to-End Process Quality
Hey everyone! I haven't written in a while because I'm still getting used to my new role and am freshly back from a nice two-week vacation. Why does all the juicy stuff get released while I'm away? Anyway, I'm sure it's not about me (this time). [Apparently I have a lot to...
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Poor Customer Service and Snoring Keep Me Awake...
Last night, like many weeknights, I pre-planned my escape by putting my phone in the guest room. As I entered the room and got ready for the one-click alarm set, I noticed that I had a new voice mail so I called in to check it. Here is what it said:
"Hello, This is an...
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Celebrating the shadow of Punxsutawney Phil
As the week of Punxsutawney Phil’s appearance commences, I must admit I’m one of the few that is happy to hear we have another 6 weeks of winter to look forward to! Why you ask, well that means more skiing and an extended...
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Reduce Order Fallout and Improve Your Customers' Experience
A New Video / Flash Presentation
Our audio presentation, Lost in Transactions – A Day in the Life of Application Failure, presents the fictitious story of one company struggling to find the...
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Now That's a Real Forklift Upgrade
I have to admit... I don’t really know how our customers use OpenEdge. I do know there are a ton of customers - over 65,000. And, if that weren’t enough, there are over... -
Holy Cloud! Thousands of Customers & Hundreds of Partners
At parties, I do everything I can to avoid talking about work. But, when forced, people eventually ask where I work. When I tell them Progress Software, it's usually followed by "No, we're actually a big public company that does more than databases."I bet you didn't know...
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