Tag: customer experience
How to Build a Cohesive Customer Journey Across Channels
A cohesive customer journey involves integrated data and consistent messaging. By mapping out each touchpoint, businesses can identify gaps and opportunities to enhance the experience. Leveraging the right technology is crucial to synchronize efforts across all platforms.
Customer Segmentation, Personalization and the User Experience
Customer segmentation is the process of breaking up target users into groups based on shared characteristics. This process is crucial for marketing as there’s no such thing as a one-size-fits-all approach. In this post, we’ll explore everything you need to know to get started with user segmentation.
Why 2024 Is the Year to Consider Migrating Your Digital Experience Stack to the Cloud
The time for the cloud is now. Keep your digital experiences delivering to customer expectations and be ready to scale.
How to Create a Winning Digital Customer Experience Strategy
Considering how time-consuming and expensive it is to try to recover lost business and to attract new customers to replace it, you’re better off creating a great digital customer experience from the get-go. Here are six tips for a killer strategy that keeps your customers happy.
Progress Recognized as a 2023 Gartner® Peer Insights™ Customers’ Choice for Digital Experience Platforms
89% of customers would recommend Progress across product capabilities, sales experience, deployment experience and support experience.
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