Tag: RPM

And I learned first hand what responsive process management is all about - to a consumer like me.

I’m on vacation... Citi just called to check on a phone inquiry they just received. Someone was calling for information about my account. I mentioned that I didn’t make the call...

Last week met with a journalist (Dy.Editor, Murali) from a leading business newspaper in India (Hindu Business Line). We talked about many things that...

Over the last year you’ve heard a lot about Operational Responsiveness from Progress and what it means to and for your business - the ability to:

• Respond to changing business conditions as they...

I can’t help but notice all the references to “real-time” lately—real-time AWD, real-time ABS, real-time computing, real-time communication, real-time arts, Real Time with Bill Maher, etc.—I even clicked on realtime.com… I got the message “Http/1.1 Service Unavailable” and the only thing I can say is...

Hey everyone! I haven't written in a while because I'm still getting used to my new role and am freshly back from a nice two-week vacation. Why does all the juicy stuff get released while I'm away? Anyway, I'm sure it's not about me (this time). [Apparently I have a lot to...

It’s been raining here in Massachusetts for 3 days straight, but today I got to add a NEW acronym to my arsenal...

Introducing RPM - Responsive Process Management

In case you missed it,...