Powerful Connectivity to Oracle CX Service (formerly Service Cloud)
Identify barriers and improve processes by analyzing data from Oracle CX Service to improve the resolution time
Integrate ServiceNow data with other DevOps system data to identify areas which need more focus and investment to reduce long-term costs
Enable better customer satisfaction and customer retention by creating actionable reports on average case resolution time trends, long-running cases, and satisfaction survey scores provided by customers
Connect to
- Oracle CX Service
- Oracle Service Cloud
The Progress DataDirect Dedication to Security:
Progress DataDirect has defined a stringent set of policies and practices around product development and distribution. This ensures there is transparency with regard to third party dependencies, proactive policies, and practices to meet the highest security standards when releasing products. In addition, Progress DataDirect is dedicated to finding a timely and effective resolution to any serious security concerns that arise.
Features
Versatile
Supported on every major platform and certified to work with leading applications such as Power BI, Tableau, Informatica, Cognos, SAS, Business Objects and more
Broad Coverage
Broad application support providing JOINs and aggregate operations done natively via full ANSI SQL support
Secure
Supports the latest TLS protocols for data encryption, secure authentication methods for connections, and HTTP Proxy for client security while connecting to cloud deployments
Codeless Configuration
Optimize performance and compatibility with any application without application changes
Easy to Use
True standards compliance with ODBC and JDBC
Joelle Andrews
